Boost your Business English fluency and develop effective English communication skills for all professional environments
What Will You Learn?
- Learn everyday, essential Business English language, vocabulary and expressions
- Develop your confidence to speak to work colleagues and communicate clearly
- Improve English communication in a range of business settings and environments
- Understand strategies and English skills to ACE your next English job interview
- Learn natural, native expressions for a range of Business English situations
- Boost listening skills with recorded dialogues in Business English conversations
Requirements
- ✓ A hardworking attitude and enthusiasm to improve your Business English skills
- ✓ A notepad or similar is highly recommended
Course Content
Introduction
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Welcome
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How to use this course
Business English Essentials
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Professional introductions + formal business English
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Talking about your work or job
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Business English Roleplay: Introductions and Hellos
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Business departments and job roles
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Types of employment
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Phrases and strategies for thinking time
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3 essentials of best customer service
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Key phrases for customer service
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Dealing with upset customers
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Business English Roleplay: Upset Customers or Clients
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Making polite requests
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Agreeing with ideas
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Business English Roleplay: Disagreeing/Agreeing Agreeably
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Key verbs for Business English
Business English for Telephone Conversations
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Answering and making calls
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Taking and leaving messages
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Asking for clarification
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Customer Service Roleplay: Asking for Clarification
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Using the phonetic alphabet
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Politely asking someone to wait
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Dealing with difficulties or complaints
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Customer Service Roleplay: Difficulties and Complaints
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How to end a business call
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Business English Dialogues: Telephone 1
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Telephone dialogue: Script 1
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Business English for Telephone Part 1 [Vocabulary Deep Dive]
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Business English Dialogues: Telephone 2
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Telephone dialogue: Script 2
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Business English for Telephone Part 2 [Vocabulary Deep Dive]
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Customer Service Roleplay: Start-to-Finish Service Dialogue
Meetings and Presentations
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Introduction to business presentations and meetings
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Introducing a presentation
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Agendas and goals
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Describing statistics and trends
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Meetings and Presentations Coach: Hooks, Agendas and Giving Stats
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Presentation techniques
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Managing group conversations and disagreements
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Meetings and Presentations Coach: Managing Disagreements
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Advanced presentation language and phrases
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Summarizing and ending meetings
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Business English Dialogues: General Meeting
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Business meeting script
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Business English Dialogues: Sales Presentation
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Sales meeting script
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Meetings and Presentations [Vocabulary Deep Dive]
English for IT and Technology Professionals
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IT or Tech? + Different job roles
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WFH? Remote? Hybrid?!
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Business types + Business models
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Key language for computer use
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Business English Roleplay: “How Do You Use Technology in Your Role?”
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Understanding SDLC
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Agile, scrum and kanban
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Business English Roleplay: “Tell Me About Agile, Scrum and Kanban”
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Understanding data analytics
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Business English for AI and Machine Learning [Introduction]
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Key Vocabulary for AI and Machine Vocabulary
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Vocabulary and phrases for software developers
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IT and Technology Professionals [Vocabulary Deep Dive]
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Tech talk for everyday Business English
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Business English Roleplay: “Tell Me About Your Experience With AI”
Business Emails and Letters
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Email structure
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How to start an email
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Useful email phrases
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How to end an email
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Email acronyms
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Introducing yourself by email
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Writing an out-of-office email message
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Email etiquette and tips
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Business letter structure
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Language for business English letters
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Emails and Letters [Vocabulary Deep Dive]
English for Finance and Economics
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Banking Basics
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English for Economics
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Business English Coach: Key Language for Banking and Economics
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Vocabulary used in Financial Statements
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Key Financial Vocabulary for Meetings and Reports
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Prepositions for Money
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Refunds, returns and exchanges
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Language for Discussing Profits and Losses
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Business English Coach: Profits, Losses and Revenue
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Debt Recovery
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Business English Vocabulary for Investment
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Common Phrasal Verbs in Financial English
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Finance and Economics [Vocabulary Deep Dive]
Job interviews
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5 essentials for amazing job interviews
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Your business English CV + Resume
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Writing a Cover Letter
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Self-introductions and greetings – Job interview
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Job Interview Roleplay: Introductions and Greetings
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Talking about your professional skills
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Job Interview Roleplay: “Tell Me About Your Weaknesses”
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Questions to ask at the interview
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Difficult interview questions and model answers
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Job Interview Roleplay: Difficult Questions Roleplays
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Responding when unsuccessful in an interview
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Job interview vocabulary + phrasal verbs
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Job Interview [Vocabulary Deep Dive]
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Business English Dialogues: Job Interview 1
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Job interview script 1
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Business English Dialogues: Job Interview 2
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Job interview script 2
English for Management and Leadership
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Leadership types and styles
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Powerful adjectives for leaders
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Verbs for confident leaders
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Saying thank you to employees and colleagues
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Communicating Visions and Goals
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Leadership Roleplay: Communicating Visions and Goals
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Positive Framing for Leading and Feedback
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Appraisal Meetings – Part 1
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Appraisal Meetings – Part 2
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Leadership Roleplay: Team Member Appraisal
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Handling Difficult Conversations as a Leader
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Leadership Language for Collaboration
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Setting targets the SMART way
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Speaking to an underperforming employee
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Using Imperatives for Clear Instructions
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Language to motivate and encourage employees
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Language to Motivate and Encourage Employees [Extra]
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Leadership Roleplay: Motivating Your Team Members
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Communicating Change and Transition in Leadership
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Key Language for Crisis Communication
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Leadership Roleplay: Crisis and Change Communication
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Management and Leadership [Vocabulary Deep Dive]
Customer Service Communication
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What is “effective” customer service?
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Beginning service: Positive greetings
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Managing account security
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Customer needs: “How can I help you?”
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Customer Service Roleplay – Greetings and Exploring the Problem
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Asking customer follow up questions
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Confirming details and information
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Describing Products or Services: Adjectives, Adverbs, Tense
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Customer Service: Effective Upselling and Cross-Selling
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Customer Service Roleplay – Upselling and Cross-Selling
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Empathy for dealing with upset customers
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Finding common ground and offering solutions
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Customer Service Roleplay – Empathetic Communication and Solutions
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English for Handling Cancellations and Refunds
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Closing customer service with positivity
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Customer Service [Vocabulary Deep Dive- Part 1]
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Customer Service [Vocabulary Deep Dive- Part 2]
Business English for Marketing and Sales
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Marketing Vs Sales (and the Customer Journey)
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Key Qualities and Mindset for Sales and Marketing
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Three Techniques for Highly Persuasive Language
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Marketing and Sales: Features as Benefits
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Marketing Roleplay: Features as Benefits Focused Meeting
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Storytelling and the PAS Framework
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Phrasal Verbs for Marketing and Promotion
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Using AIDA for Sales Pitches
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Persuasive Phrases for Sales Pitches
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Powerful Call To Actions
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Marketing Roleplay: Creating Pitches and CTAs Meeting
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Phrasal Verbs for Marketing and Promotion
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Marketing and Sales [Vocabulary Deep Dive Part 1]
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Marketing and Sales [Vocabulary Deep Dive Part 2]
Core Business English skills
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Office talk and language
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How to sound more polite
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Politely interrupting someone
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Key Phrases for Networking: Breaking the Ice
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Using comparatives and superlatives
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Using ‘If’ in Business English
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Persuading someone to do something
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Arranging meetings
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Language for online meetings
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How to negotiate effectively
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Taking minutes in business meetings
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Common language and vocabulary for marketing
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Networking: How to Introduce Yourself
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Networking: Building Rapport and Asking Good Questions
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Networking: Mastering Small Talk
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Networking: Describing Your Skills and Experience
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Networking: Strategic Proposals and Business Propositions
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Networking: Professional Follow-Ups and Email Etiquette
Business English Vocabulary, Phrasal Verbs and Idioms
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Business English vocabulary 1
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Business English vocabulary 2
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Business English vocabulary 3
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Business English vocabulary 4
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Business English vocabulary PDF
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Business English phrasal verbs 1
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Business English phrasal verbs 2
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Business English phrasal verbs 3
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Phrasal verbs PDF
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Business English Idioms 1
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Business English Idioms 2
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Business English Idioms 3
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Business English Idioms 4
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Commonly Confused Words in Business
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Common Legal Terms in Business English
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Project Management Vocabulary for the Workplace
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Supply Chain and Logistics
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Vocabulary for Business Strategy and Planning
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Vocabulary for Networking and Professional Relationships
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Vocabulary for Business Contracts and Agreements
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Human Resources Essential Vocabulary
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Technology and Innovation Vocabulary in Business
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Business Vocabulary for International Trade
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Corporate Culture and Workplace Vocabulary
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Vocabulary and Language for Navigating Workplace Politics
Mastering Grammar for Business English
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English Grammar Basics: 9 Essential Parts of Speech
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The Subject Verb Agreement
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Mastering Verbs, Adjectives and Adverbs
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Nouns and Pronouns for Business English
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Articles in English Grammar
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English Tense Focus 1: Present Simple and Continuous
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English Tense Focus 2: Past Simple and Continuous
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English Tense Focus 3: Future Simple and Continuous
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English Tense Focus 4: Present Perfect and Present Perfect Continuous
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English Tense Focus 5: Past Perfect and Past Perfect Continuous
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English Tense Focus 6: Future Perfect and Future Perfect Continuous
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Active and Passive Voice in Business Language
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Understanding Sentence Structures
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Demonstratives and Possessives in Business English
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Prepositions and Prepositional Phrases in Business Communication
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Business English: Conditional Sentences [Part 1]
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Business English: Conditional Sentences [Part 2]
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Mastering Prepositions in Business English
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Business English Writing: Grammar Tips
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Business Writing: Coordinating and Subordinating Conjunctions
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Business English Grammar for Writing Emails
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Higher Order Thinking Verbs for Business English
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Business English Grammar: Punctutation Deep Dive
Business English: Listening Practice Monologues
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Employee Welcome Presentation
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Script
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Product Launch Presentation
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Global Business Review Speech
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Handling Client Feedback
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Job Interview Workshop
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Quarterly Sales Review
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End of Quarter CEO Speech
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Corporate Social Responsibility
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Digital Marketing Strategy Session
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Technology Integration Summit
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Mergers and Acquisitions Announcement
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Leadership Development Seminar
Business English Vocabulary: Advanced Phrases
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Hit the ground running + Professional development
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Raise the bar + Strategic alignment
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Cost-effective solution + Performance metrics
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Key stakeholder + Project milestones
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Due diligence + Competitive advantage
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Market penetration + Client retention
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Leverage resources + Process optimization
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Risk mitigation + Profit margins
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Best practices + Stakeholder engagement
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Onboarding process + Customer-centric approach
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Revenue stream + Performance evaluation
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Scalability + Value proposition
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Growth strategy + Return on investment (ROI)
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Customer acquisition + Digital transformation
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Resource allocation + Performance indicators
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Brand awareness + Key performance indicators (KPIs)
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Workflow optimization + Decision-making process
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Cost-benefit analysis + Strategic objectives
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Employee retention + Risk assessment
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Project deliverables + Strategic partnerships
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Marketing strategy + Customer segmentation
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Agile methodology + Product diversification
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Brand positioning + Service level agreement (SLA)
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Customer retention + Corporate social responsibility (CSR)
Business English: Listening practice
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Everyday office talk
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Everyday office talk – work, employment, career
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Talking about future career goals
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Networking event and job fair
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Customer service: Telephone conversation
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Customer service: Person to person
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Business meeting: Sharing opinions politely
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Business meeting: Agreeing goals and targets
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Job interview: Customer service role
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Presentation: Sales and Business
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Presentation: Marketing
Lessons: